Refund & Cancellation Policy

At LYZOO, we strive to ensure our customers are completely satisfied with their purchases. Please read our refund policy carefully.

No Refunds

Due to the nature of our products and services, we do not offer refunds for any purchases. This policy applies to all items, including regular and custom orders.

Exchanges

While we do not offer refunds, we understand that exchanges may be necessary in certain situations. If you wish to exchange an item for a different size or style, please contact our customer service at +97165247208 or [email protected] to arrange the exchange. The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at +97165247208 or [email protected]. We will provide instructions on how to return the item, and we will cover the cost of return shipping. Upon receipt and inspection of the defective or incorrect item, we will send you a replacement.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

• Address: 1st Floor, Safari Mall, Sharjah, Muwaileh, UAE
• Phone: +97165247208
• Email: [email protected]

Thank you for shopping at LYZOO. We appreciate your understanding and support.